UX Design — Rosetta UX Research POV
“Mostly, we aren’t asking our users for opinions, and definitely not for design recommendations. The secret is translating their needs and behaviors into a purposeful and engaging experience. That is our job as UX Designers, not theirs. Users don’t do what they say—so don’t believe what they say they will do. Our observations are much more important than their verbal feedback. Verbal feedback is useful for explaining why.”
Rosetta’s User Experience Research Team includes Rachel Thayer, Kyle Curley and Danielle Best, all of whom contributed to this post.